Guests who stayed at Chatrium Hotel Royal lake Yangon thought the hotel was “good” based on its location and view. The staff were commended on being “gracious” and “more than helpful”. The staff were also said to be “delightful”, “very polite and sincere”. Rooms at the hotel had a “great view” of Shwedagon Pagoda and were “clean and well accessorized”. They were also “spacious” with “comfortable” beds, although one guest did think that the rooms could have been “improved on” with regards to a leaking fridge and a loose shower handle. The food at the hotel was said to be “very good” while the breakfast served at the hotel was the most popular item that guests commented on, as there were “heaps of variety”. The breakfast was “really good”, “delicious”, and the service was “excellent.” Overall this “luxurious” hotel was known to have “excellent” service, “which proved to be an “enjoyable experience” for most guests, as it was “welcoming, relaxing and delightful”.

When choosing to stay at Chatrium Hotel Royal Lake Yangon, guests found that the “magnificent view of the Shwedagon Pagoda” was “spectacular” and could be enjoyed during the day or at night. Rooms were said to be of a “good size” and “clean” with “good amenities”. Most guests seem to think that the restaurants were “pretty good”, and enjoyed the breakfast buffet in particular, where the food was “exceptional” and “delicious”. The “great” staff were praised for being “friendly”, “helpful” and “amazing” while maintaining a “service of a very high level with a smile”, although one guest did find that the staff around the pool area needed to “learn how to smile and talk to guests”. Overall, though the hotel was “older”, it was “nice” and had a “certain charm” that captivated most guests, as it was also a “comfortable”, “delightful hotel that strives for excellence”.