The previous guests of Citadines Shinjuku Tokyo have commented that the apartment hotel was a “nice hotel with great rate”. In terms of location, guests have said that it is “highly recommended if you plan to visit Tokyo” as “it is close to a subway station and down the street from the Shinjuku shopping district as well as the beautiful Shinjuku Gyoen Park”. When it comes to describing the accommodation offered here, though a few visitors have remarked that the rooms were “relatively small” a majority of the guests have agreed that the rooms were “very spacious by Japanese standards” and were comfortable and clean with good amenities. Breakfast is said to be “the standard buffet affair with the usual options plus some stranger ones”. Describing the service offered at Citadines Shinjuku Tokyo, guests say that though the “staff can be unresponsive at times” overall they were “helpful and friendly”.

With regards to the service provided at Citadines Central Shinjuku Tokyo, most guests have been pleased while some have expressed their satisfaction on how they were treated and how helpful the staff was. The rooms are said to be clean and comfortable though being small while the in-room Wi-Fi facility is looked at as a value addition. The breakfast provided here is mentioned as being good and not too expensive. The location of the property has been commended since it is found in close proximity to local transport, restaurants and shopping facilities. The appearance of the hotel lobby has been described as modern and having a friendly atmosphere. The cost factor sees mixed reviews as some believe the location of the property contributes to how much guests have to pay for a stay here.