Heritance Kandalama has been described by its previous visitors to a ‘’serenity by the lake’’ and an ‘’outstanding property’’ which is ‘’well worth the visit’’. Visitors say that the location is an ‘’amazing setting with jungle and lake views’’ which made it ‘’truly breathtaking as the hotel is situated right in the jungle and the shores of a large lake’’. Speaking about the hotel facilities, guests say that the ‘’nice pool’’, luxury accommodation’’, ‘’lovely bathroom and large windows’’ could be given ‘’10/10’’. The ‘’buffet was fantastic super yummy’’ and was in ‘’reasonable’’ price according to the guests. Most of the guests described the property to ‘’ a Geoffrey Bawas monument’’ with ‘’exquisite views’’. All in all the ‘’fantastic architecturally designed hotel, situated in a beautiful area, overlooking a large lake’’ is ‘’highly recommended’’ for ‘’a really tranquil experience’’.

The eco-friendly nature and appearance of the Heritance Kandalama has been highlighted in most reviews. Most guests have expressed satisfaction on the location and surroundings of the hotel. Regarding food and beverage, both the breakfast and dinner buffets have received plenty of good reviews. The 2 pools have been well received. The lake and mountain views from the suites are appreciated. In general the rooms have been at the centre of much praise with some reviews stressing on the cleanliness, amenities as well as the décor. However there have been instances where guests have been unhappy with the level of service provided to them by a few staff members.

The wonderful scenery surrounding Heritance Kandalama was commented on frequently by those guests who had stayed at the hotel. The reviews further revealed that the overall architecture of the hotel blended well with the property. The staff is also mentioned as being extremely courteous and prompt while the service at the hotel has received positive feedback. The infinity pool had been spoken of as being an outstanding facility. The food had been commended on as being excellent but the dining facilities had received some negative feedback. The rooms have been described as being gorgeous and romantic. Many guests had also appreciated the views that can be had of the Kandalama Lake.

Heritance Kandalama which is referred to a ‘’meditative haven’’ ‘’surrounded by nature, monkeys’’ and ‘’birds’’ has been described as ‘’one of a kind architectural masterpiece’’ in the ‘’middle of a jungle’’. Guests who stayed at Heritance Kandalama described their experience as ‘’one of the places that left so good traces in your memory’’. The location of the property has been described to be ‘’excellent’’ and ‘’incredible’’ with ‘’wonderful view from the room’’. The rooms were commended as ‘’spacious, clean comfortable’’ with ‘’beautiful design’’. The visitors have found the staff to be ‘’friendly’’ and ‘’very courteous’’ when providing service. The hotel was said to be equipped with a pool and has been described as ‘’nice’’ and ‘’quite large’’. Food at the hotel is mentioned to be ‘’very good’’ and ‘’excellent’’. Guests who ‘’highly recommend’’ this property note that it’s a ‘’lovely place to appreciate the natural beauty of Sri Lanka’’.