Most guests have expressed satisfaction on the standard of rooms at The Sands by Aitken Spence Hotels. The pool and sea views have been commented on positively. However negative comments on the level of service provided at the restaurant can be seen. Food though mentioned as being good has been said to be overpriced when compared with other countries. The location of the hotel sees plenty of good feedback. Further the lack of activities at the hotel has been spoken of. Overall guests have been pleased with their stay here

Guest reviews of those who had stayed at The Sands revealed that the hotel was ideally situated and well suited for a beach holiday in Sri Lanka. The food was mentioned as being excellent and quite diverse while the seafood BBQ and buffet had received a considerable amount of positive feedback. The rooms have been commented on as being large while the views of the ocean had been spoken of very highly. According to many of the reviews, the guests felt that the pool was the standout feature of the hotel. Overall the hotel’s service was said to be good but some of the reviews highlighted that there was room for improvement when it came to the service of the staff.