The location of Ascott Makati has been described as “very good” by previous guests as it is said to be within easy distance to a number of “shopping malls, restaurants, banks” and “foreign exchange facilities are located within walking distance from the property too.” Visitors say that they found the rooms at Ascott Makati to be “very spacious, clean and with good amenities.” Guests have remarked that the staff was “very nice, friendly and the dining staff made every attempt to personalize your experience.” The breakfast buffet offered at the restaurant had been quoted by most visitors as “lavish and tasty”

Guests had noted a change in how the mattresses felt in the rooms at Ascott Makati; a point which is now seen as a positive. However, some noticed that there was a slight paint odor coming from the lobby which was not to their satisfaction. Further, the L’occitane toiletries made available is considered a plus point. The property’s location is mentioned as “good” with a few reviews revealing the convenience of its central location coupled with the ease of access to connecting malls nearby. The courteous service of the staff is highlighted though some were of the view that there were delays in both the check-in and check-out services. Rooms are said to be spacious and well equipped. Overall guests say that they enjoyed their stay here and would recommend it to family and friends respectively.

Ascott Makati is a hotel that is quite popular among business as well as leisure travelers primarily due to the splendid location it enjoys in the heart of the city. The hotel allows easy access to many leading shopping malls in the city, helping the guests to enjoy an unforgettable holiday experience. The hotel staff is also mentioned several times by the satisfied guests as being courteous and friendly. The spacious and clean rooms of the property are also found to be in great favor. However certain guests have had complaints with regards to the air conditioning in the rooms.