The previous patrons of Ascott Raffles City Beijing have said that the property is a ‘’nice hotel’’ situated ‘’close to most of the tourist attractions’’ and next to the ‘’metro station’’. Guests say that it was a ‘’perfect base for’’ a ‘’family’’ located ‘’above a shopping centre, with a supermarket to buy food’’ making the stay a ‘’more convenient’’ one. Speaking about accommodation, visitors have said that the rooms were ‘’great’’, ‘’very clean’’ and ‘’comfortable’’ with ‘’useful kitchen’’ and ‘’appliances’’. Food is said to be ‘’great’’ especially the ‘’breakfast’’. Staff at the hotel who provided an ‘’excellent staff service’’ were described to be ‘’very helpful’’, ‘’nice’’ and ‘’friendly’’. Overall, the hotel which is ‘’convenient’’ and ‘’child friendly’’ with ‘’good’’ ‘’housekeeping service’’ has been recommended as a ‘’great place to stay’’ in Beijing for a family getaway.

Words such as “exceptional” and “good”, “fabulous” have been used to describe the experience of staying at Ascott Raffles City Beijing. Also, largely positive reviews are seen on how the staff at the property perform their duties. However, residents who have been here recently have not been too pleased with the size of the rooms saying that it was small than expected. As a negative, quite a few guests pointed out the fact that breakfast was reserved for only one person and not for all occupants. The location is stated as convenient and easily reachable from a number of sightseeing spots in the area. Further, the price factor has been largely commended. In general, guests feel that the property is well appointed and worthy of its 5-star rating.

Those who has stayed at Ascott Raffles City Beijing says that the apartments were well situated in a convenient location on top of a shopping mall and within walking distance to the bus stop and airport express. A few visitors had said that the areas around the apartments were almost all the time filled with traffic. Visitors describe the apartments as being very spacious, clean and functional all at a reasonable price. The apartments are said to be well-equipped with amenities such as a fully equipped kitchen, large fridge, two big flat-screen TV’s, washer/dryer combo, and large bathroom with soaking tub and big glass shower. Facilities such as swimming pool, gym and sauna are described as being great. Wifi is said to be good. A few guests say that not finding a lobby or bar at the establishment was a bit disappointing. Some of the visitors had reported that among the staff only the receptionist was well versed in English. A majority of guests say that the staff at Ascott Raffles City Beijing are described as being very friendly and accommodating.

Ascott Raffles City Beijing is rated positively by many guests primarily due to the strategic location in the city. Many have mentioned the ease and convenience they experienced in travelling around the city while staying at a hotel that was located so close to a subway station and many restaurants and shopping malls. The spacious and clean rooms have also received positive feedback and the amenities of the rooms have been found to be quite useful by many. The facilities of the hotel such as the pool, gym and sauna have also been noted positively while the staff as well as the breakfast in the hotel has received mixed feedback.