Ascott Raffles City Chengdu has been described by past guests as being located in the ‘’downtown of Chengdu city’’ with easy access to ‘’Metro, restaurant and shopping street’’. The property has been described to a ‘’good place’’ which makes the travellers feel like being at ‘’home’’. Guests have described the rooms to have been ‘’spacious’’ with ‘’comfortable beds’’ and ‘’cosy’’ interiors. Amenities such as the kitchenette and the swimming pool were said to be ‘’clean’’ and ‘’a good start to any day’’ with ‘’great skyline view’’. Staff at the property were found to have been ‘’friendly’’, ‘’kind and accommodating’’. Some guests had mentioned that the staff had also been ‘’courteous and helpful’’ when providing service. Food and drinks offered at the property were mentioned to be ‘’great’’ especially the breakfast had been a ‘’simple’’ one. If you are awaiting a ‘’comfortable stay in Chengdu’’ Ascott Raffles City Chengdu would be a ‘’great choice’’.

Previous guests of Ascott Raffles City Chengdu have said that they highly appreciated the convenient location as it was linked immediately to the Raffles City Mall providing easy access to food courts, small eateries, restaurants, shops and supermarket. Rooms of the establishment are said to be very modern, sleek and well-furnished with a spacious living room, bathroom, a kitchen that is equipped with all required utensils including a dishwasher and a washing machine. A few have reported that the bed sheets were a bit rough. Wifi is said to be good. The swimming pool and gym are both highly commended; however, some visitors say that the gym is slightly small with not enough equipment. Breakfast is described to be smaller in selection, but guests say that what was presented was quality, healthy food rather than pancakes, sweet breads and pastries and other unhealthy options. Although at certain instances the staff is said to be rude, a majority of visitors have said that the staff at Ascott Raffles City Chengdu were courteous and helpful with excellent service being performed from the front desk to the concierge.

Some guests had commented on their experience of staying at Ascott Raffles City Chengdu as “superb” and “good” though some had complained that the atmosphere was “too boring.” Cleanliness and comfort factors at the property had retained positive feedback. The bedding in the rooms are said to be comfortable and the furniture fine. A few reviews highlight the fact that residents thought that the rooms are being ideal abodes for long term stays. Service is mentioned as “great” while the staff is said to be attentive. Breakfast has satisfied most guests with the lunch and dinner menu at the property’s restaurant commended for its affordability and range.