Those who chose Citadines Central Xi'an for accommodation has said that the apartment complex was just 300 metres from central Xian and it's tourist attractions such as the Bell & Drum Towers, Muslim Street, and the subway station. The apartments are said to be spacious, comfortable & clean while being furnished with a small kitchenette and twin beds. Air conditioning is said to be a bit erratic. Some visitors had said that the hotel is dated and the rooms were very basic. Hotel gym, billiard and table tennis rooms are described as being great. When it comes to breakfast at the hotel, visitors say that there is a mix of good quality western and Chinese breakfast with fresh salad bar, fruits, eggs, porridge, Chinese vegetables, chicken sausages and fried rice. However, there are also visitors who had remarked that breakfast was ‘pretty dismal’. The staff at Citadines Central Xi'an have been overall described by guests as being friendly and helpful while responding to guest inquiries and requests in a timely manner.

Citadines Central Xi'an has received mixed feedback from the guests who have stayed there in the recent past. The location of the hotel that allows easy access to many attractions including the Muslim Quarter, seems to be the prime advantage that many guests have enjoyed during the stay. The in room amenities have also been received well while the cleanliness of the rooms is also greatly appreciated by many. The recreational facilities of the hotel which include billiard and ping pong have also been mentioned positively. The friendliness of the staff has been highlighted by some while the others have noted that an improvement in their language skills is needed. The breakfast of the hotel is also criticized by some guests. However many have recommended the hotel to those who are looking for budget accommodation in the city.