Those who had chosen Citadines Gaoxin Xi'an for accommodation have described the place as an excellent hotel to stay close to the main attractions and walking distance to the heart of the city. However, there are others who had said that it is quite a distance away from the city centre where most of the tourist sites like the Drum Tower, Bell Tower and Muslim Quarter are found. Visitors say that the spacious and comfortable accommodation facilities were similar in nature to a mid-tier American "extended stay" hotel. The apartments are said to be furnished with amenities such as a fully-equipped kitchen with a large fridge and stable WiFi. The hotel is said to have a nice gym, sauna, and steam bath. Guests say that there were very good breakfast choices. While at some instances the staff were said to be not very helpful; overall, staff at Citadines Gaoxin Xi'an are described by visitors as being friendly and capable of going out of their way to make sure that guests are taken care of.

The guests who have enjoyed accommodation in the recent past at Citadines Gaoxin Xi’an have highlighted several key factors that contributed to a good holiday experience in the city. The staff is certainly one of the prime factors of the positive reviews and many have commended them for their fluency in English as well as the friendly and helpful nature. The breakfast is also mentioned several times as being good and adequate. The fact that the hotel does not provide lunch or dinner has not troubled many guests given the many restaurants in the vicinity. Many have appreciated the sense of security felt at the hotel. The apartments which have been described as spacious were also given positive reviews given the amenities available.