Citadines Mount Sophia Singapore as cited by those who have visited is “located in an area filled with lots of dining options; the proximity to MRT stations, restaurants, coffee shops and convenient stores is what makes this place great for staying.” The rooms have been described by those who stayed as “clean and spacious” and also “The room comes with a fully equipped kitchenette with sink, fridge, freezer as well as the entire cutlery, utensils and cookware you need for light cooking.” Members of staff are portrayed as “really friendly and efficient and they go out of their way to help.” Breakfast at Citadines Mount Sophia Singapore “does not have a selection, but it does include vegetarian, and halal kind of diets.” Overall visitors have mentioned that “everything was great and we were really satisfied with the room. Highly recommended.”

Guests have felt pleased with their stay at Citadines Mount Sophia Singapore and have gone onto say that the property and its facilities are ideal for families with young children. However there were some who were critical of the fact that there was no swimming pool or kids playing room. Mixed reviews are seen regarding the service of the staff. As a negative residents have pointed out that on weekends there is no housekeeping service. The many choices of restaurants near the property have been spoken of in positively. The service apartments are described as being small to average while the décor is said to be “dated.” Comments given with respect to the price reveal that while some believe it is too pricey for the facilities offered, others say that it is well worth the money spent.

The previous guests of Citadines Mount Sophia Singapore have remarked that the apartment hotel complex was “a very good place to stay in if you want to be in the heart of the city” as it is “near to downtown and underground train” with “with a lots of shops and restaurants around the area and a lot of taxis in the vicinity”. Visitors also say that the “Little India, Bugis, Bras Basah Train stations are nearby” while Orchard Road is 10 minutes away. When it comes to describing the accommodation provided, guests say that the rooms were “very clean with very basic furnishing but comfy beds and everything available the apartment is compact but a lot of light and suitable”. However, a few had said that they experienced a “damp/moldy smell” within the room. The free breakfast is said to be “adequate”, however, visitors say they were disappointed in finding that it was not available on weekends and public holidays. Staff at the Citadines Mount Sophia Singapore have been described by a majority of guests as being “polite and helpful including housekeeping services”

The central location that this city enjoys is appreciated by many guests as seen by the latest comments and feedback given. The staff of Citadines Mout Sophia Singapore is also described by many guests as being friendly and attentive. The facilities that are provided at the hotel including Wi Fi internet access and spacious and well equipped rooms provide the ideal options for those who wish to enjoy longer stays as well. However the breakfast that is served at the hotel has been mentioned negatively several times.

Those who had stayed at Citadines Mount Sophia Singapore have described the hotel as being conveniently located close to a Little India, a Chinese restaurant and a few other restaurants, the Bugis area and plenty of shopping centers. The rooms of the hotel are said to be spacious, comfortable, quiet and well-equipped with a stove, kitchen utensils, and a fridge. A few had said that there was a damp/moldy smell in the rooms while the AC was leaking. The rooms are said to provide reasonable views. Guests say that they had enjoyed the gym and guests' lounge facilities. Breakfast is generally said to be good, however, it is stated that the selection was very limited. Though housekeeping has been stated as being not consistent on several occasions, the overall service extended at Citadines Mount Sophia Singapore is remarked by visitors as being excellent with the staff being friendly and courteous all around.