The property of Citadines on Bourke Melbourne as stated by those who have visited is located “right in the heart of the CBD” “great for shopping, transport and concerts etc at Etihad stadium.” The rooms had been considered as “spacious, clean and comfortable” and had mentioned to be “fully equipped modern rooms.” The services had been quoted as been “impeccable and excellent” and the staff has been “courteous, helpful and friendly.” The food & facilities both had been considered to be “great.” One customer in particular has cited that Citadines on Bourke Melbourne “is a very convenient option for business travellers on a relatively low budget but also in order to be more relaxed than the sterilised hotel environment.”

Some have labelled Citadines on Bourke Melbourne as the “Best place to stay in Melbourne” largely owing to the property’s excellent location, facilities and cleanliness. The bedrooms are said to be “spacious” though a few reviews brought to light that the beds were not very comfortable to sleep on. Also worth pointing out is that guests on the higher floors expressed satisfaction as they were provided with clear views of the city. However the functioning of the house keeping department had not pleased guests due to some of its procedures. Staff have bene noted for their courteous service as well as providing helpful tips on where to go dining in and around the property. The swimming pool and Wi-Fi were some of the features that received positive feedback. Overall residents have been very happy with how they were treated.

The previous visitors of Citadines on Bourke Melbourne have said that it was a “well-priced hotel in a great location, convenient tram access right out the door, but also easy walking distance to most CBD places” as well as being “close to China Town and the major retail shops” and “Bourke St Mall, Regent Theatre and the MCG”. When it comes to the accommodation, guests say that they found the apartment units consisting of “clean and comfortable rooms” with “modern décor”, “Good bathrooms” where “the highlight is the walk in shower”. The rooms had been furnished with a well-equipped kitchen. While guests who had got a top floor unit have said they had pleasant views, those who had got lower level units say they only got views “of a concrete wall”. Visitors have said that they were very pleased with the breakfast served by the Japanese restaurant under the hotel. While guests say that the “room servicing could have been better in terms of timeliness”, the overall staff at Citadines on Bourke Melbourne have been commended for being “friendly and efficient, also resourceful when needed.”

Citadines on Bourke Melbourne is a favorite choice among those who travel to Melbourne given its strategic location. Based on the feedback and reviews of those who have stayed at the hotel recently, it is clear that a major advantage of staying at this hotel is the ease of accessing the CBD along with many theatres, shopping malls as well as restaurants. The cleanliness of the rooms is much appreciated by the guests while the friendliness of the staff as well as the service standards maintained at the hotel is commended well. It is also noted that better views of the city can be enjoyed if a room located on a higher floor is selected.