The previous guests of Citadines Xingqing Palace Xi'an have said that ‘getting around from the hotel is very convenient” while some others have stated that it was “not so close to metro or tourist attractions”. When it comes to the accommodation facilities, visitors have remarked that the “rooms were excellent and fully stocked with all necessary amenities you'd expect in an extended stay” with “washing machine and dryer”, “well-equipped kitchenette” and “great views”. Guests say that the free WiFi was “super slow most of the time.” Speaking on the hotel facilities visitors say that the “gym was clean and fairly large with new equipment as well as sauna and steam room” and that they had enjoyed the ping pong room as well. Food wise, guests have commented that the “breakfast is very good if staying less than a week after that extremely repetitive”. Visitors say that the hotel’s “staff were really friendly and helpful” and “spoke English well enough that communication wasn't a huge problem”.

Centrally located and spacious, this hotel is one that has constantly received positive reviews from guests. Many have commented on the ease and convenience experienced while staying here given the strategic location it enjoys in the city, allowing guests to stay in close proximity to supermarkets and restaurants. Many guests have also enjoyed cooking in the apartments with the kitchen utensils thoughtfully provided. The staff also is mentioned over and yet again in positive reviews as is the cleanliness of the rooms. However negative remarks have been made by certain guests on the breakfast menu provided and some of them have also had issues locating the hotel as well.