Guests who chose to stay at Holiday Inn Resort Bali Benoa though that it was “impressive” and found that “everything was very good”. Although some guests didn’t like that its location was “not the best” as it wasn’t close to “very little eateries and things around”, some others though it was a “beautiful one year old property on the beach”. The service at the hotel received mixed reviews, with some saying it was “terrible” and “toooooo slow”, while a majority of guests commented that the “hospitality & care of staff was outstanding”. Staff were additionally praised for being “very friendly”, “knowledgeable”, “caring”, “heart-warming” and “helpful”. Breakfast at the resort was said to be “very substantial with lots of choices”, although the food was repeatedly said to be “average” and “good”. Breakfast in particular was said to be “great” with a “variety of options”. Rooms at the property were said to be of “good standard”, “spacious and clean”, and fitted with “all new amenities”.

The “beachfront location” of Holiday Inn Resort Bali Benoa was quite popular with guests who stayed here and most commented that it was a “very clean and new” property. Guests also found it to be “very relaxing and friendly atmosphere”, which made the “hotel campus impressive”. The staff at the hotel were praised for being “always very friendly and helpful”, “excellent, professional and made you feel comfortable”. The rooms at the property were “modern, comfortable, neat and clean”. Guests seemed to love the views of the sunrise from their balcony. The room were “nice, new, well maintained and clean”. The restaurant at the hotel caught the eye of many guests who stayed there, not only with its “good quality” food, but also with its “catchy slogans” decorating its walls. Breakfast had a “huge spread” with “fresh ingredients”, and although a few guests though the menu options were limited, most others enjoyed the variety.

Guests who stayed at Holiday Inn Resort Bali Benoa stated that the hotel was “very family orientated” and it felt like a “home from home experience”. The hotel was said to have “high standard and very accommodating”. The staff at the property were said to “excel at customer satisfaction”, while making guests “feel welcome with their friendliness and smiles”. Guests were also taken by the “friendly”, “helpful”, “consistently welcoming” and “professional” nature of all staff in the hotel, however one guest commented that the “staff were terrible”. The rooms at the hotel were “clean, modern and comfortable”, while also commenting that they were “great” and “spacious”. Although there was a comment stating that there were “not too many choices in breakfast, no buffet at lunch or dinner, most guests said that the food at the restaurant is of “high standard” and had a “good selection to suit all tastes”.

Overall, the Holiday Inn Resort Bali Benoa has received favourable reviews. The most frequently mentioned comment was on the attentiveness of the staff with particular regards to the Kids Club. Guests found the childrens activities to be well catered for and entertaining. In terms of location, most reviewers found the area of Nusa Dua to be lacking in attractions and activities but made mention of the many facilities within the hotel itself, in particular the swimming pool, beach and spa. Reviewers have commented positively on the rooms while mentioning that rooms nearer the street are noisy. The food has received mixed reviews with most stating that the food was good and suited to international tastes, while others have mentioned that it was limited.

The property of Holiday Inn Resort is located on the beach of Benoa Bali within close proximity to Bali Golf Club which was found by many as displeasing owing to its low maintenance. Most visitors cited that the rooms were clean and well maintained. Some visitors did not particularly find breakfast up to standard and preferred more of a variety. It was also cited that most who visited enjoyed the pool. The kids club was viewed as being an entertaining & helpful addition to the resort citing it as a hotel for the whole family. The staff was considered by a majority as having being polite & helpful. Problems with the wifi connection were fixed promptly on reporting to staff. However, quite a number of visitors reported an unpleasant experience of mosquitoes which could not be countered despite the efforts of the staff.