iStay River City was “strategically” located in the city and it was said to be “central” and “Great” and it was “close to Southbank, CBD, shopping and Parks”. This “central” location was the “best” and guests who stayed here thought it was “awesome” and was a “fantastic” accommodation option” which also provided for “great” views. The rooms at the property were “very spacious” and have “Everything” that needed, with “comfortable beds” and a “clean” “spacious” and “fully functioning” kitchen that was said to be “nice and very clean”. The apartment was also said to be “Very comfortable” and “affordable”. Staff at the property were commended on being “quite nice”, “extremely pleasant”, “helpful” and “lovely. Facilities at the property such as the pool and sauna were said to be “awesome”.

iStay River City has been described by its previous visitors as a hotel that enjoyed an “excellent location” as it was “close to the riverside, gardens, parks, shopping mall, transportation and restaurants”. Visitors say that the apartments were “clean” and had “well-equipped kitchen”, and a “huge balcony” that provided “breathtaking views of Brisbane River and the city”.
Speaking about the hotel facilities, guests say that there was a “BBQ area”, a “lovely pool”, “nice spa” and a “gym” and “sauna” that were “actually useable unlike some places”. Many had reported that they were inconvenienced with the lifts not working properly. In terms of the service they received at iStay River City, guests say that the staff were “very respectful” and “friendly”.

Located conveniently close to Central Brisbane, as well as shopping and dining outlets iStay River City has been considered as an accommodation option by many leisure and business travellers visiting the area. Many guests have commented that the rooms are of standard. There were few complaints about the lift not being under proper condition. In general however the overall standard of the apartments and the facilities were praised by guests and some have used iStay River City as a base whenever they visit Brisbane on official purposes. Most guests have appreciated the friendly and informative staff at the front desk as well as the other staff at the apartment.

The convenient and hassle free process of checking in at the iStay River City has been noted by a majority of guests. The central location sees plenty of positive feedback. The bedroom, bathroom and kitchen area of the rooms have been the subject of good comments. The lack of room service has been highlighted by guests. Overall guests feel that the quality of the service provided here is satisfactory though some were of the view that an upgrade is necessary. It must be pointed out that the staff has received mixed reviews with a few reviews revealing that they were rude at first but gradually became better.