Oaks Felix has been described by its former guests as being a “very relaxing place to stay”. Speaking about the “perfect” location, visitors say that the hotel was situated “steps away from Botanical Garden Park” with “coffee shops and convenience stores very close”. In terms of accommodation guests say that the apartments were “nicely furnished and clean” with a view that was “simply breathtaking”. Each room is said to come with “comfortable beds”, “huge living room and kitchen”. Some have stated that the rooms appeared “very tired and dated”. Speaking about the hotel facilities, guests have stated that there was a “nice lap pool for the hot days” and that they “loved the gym”. When it comes to describing the service they received at Oaks Felix, guests seem to have made divers comments. Some of these say that the hotel had “seriously unhelpful front desk staff” while many have stated that the “lady on reception was very welcoming and helpful and other staff we encountered were equally as nice”.

The location of Oaks Felix has been described as fantastic and great whilst guests have appreciated the standard of the apartments. However the lack of room service has been highlighted. The mannerisms of the staff see plenty of positive comments but guests have complained on the fact that they had to pay for parking. Further it must be pointed out that the city views as well as the river views have been well received. There were some reviews which suggested that the property required refurbishing. The self-catering facilities and cooking utensils have received positive feedback.