Those who had chosen Oaks Horizons for accommodation in Adelaide, Australia, have stated that the apartment hotel was “located and you can walk everywhere in the city very easily” as it was located “close to public transport, Rundle Mall etc”. In terms of the accommodation facilities, guests say that the hotel featured “spacious, well-equipped self contained apartments” that were “comfortable and clean”. The rooms are said to include “good-sized balcony, kitchen & living area”. However, some have stated that the rooms were “a little tired but certainly adequate”. In terms of hotel facilities, guests say that Oaks Horizons had “safe parking on site”, a “delightful restaurant”, a “clean gym and pool”. There were more than a few who had said that the “pool was too cold”. Speaking about the service, guests say that the staff at Oaks Horizons were “were fantastic from check-in onwards”.

The previous guests of Oaks Horizons have stated that the apartment hotel had a “great location” as it was “central to everything”. One business traveller had commented that the hotel was a “good base for some business appointments in the Adelaide CBD” while other guests had said that they “highly recommend the Oaks Horizons for families looking for a quite, clean place to stay while sightseeing in Adelaide”.
In terms of accommodation, visitors have stated that the apartments were “clean, lovely and spacious” and “had all the necessities to cook meals, iron including being able to wash clothes in the machine.” One guest had said that the “balcony was too small to use”. Speaking about the hotel facilities, guests say that the “gym, pool and spa area was relaxing.” Service wise, visitors say the Oaks Horizons had “friendly staff”.

Majority of guests who stayed at Oaks Horizons have commented that the location of property is conveniently positioned within few minutes reach to the convention center and other important landmarks in the city in addition to being close to restaurants, shopping malls and main transport services. The property has been stated as situated within walking distance to the CBD of Adelaide. The front office staff members have been reported as friendly, helpful and efficient especially during check-in and check-out times with a few reports of poor service by staff lacking empathy. Not having free Wi-Fi has been stated as a major need not being met. The apartment space has been noted by visitors as being adequate besides being clean and tidy with a few reports of unclean and leaking areas.

The Oaks Horizons has been considered as a good value for money option by most guests. Also the location has been commented on positively. The comfort levels and standard of facilities within the apartments have been the subject of much praise and appreciation. The hotel’s charges for overnight parking has been criticized. The central A/C coupled with the free Wi-Fi option has been well received. The views from the balcony have received good feedback. Overall guests pointed out that they were happy with their stay at the hotel but mentioned that certain areas need addressing.