Somerset Emerald City Suzhou has continuously received positive feedback by delighted guests and the location was commented upon positively as well. Quite a few guests have mentioned that the hotel has “easy access to restaurants and coffee shops just in walking distance to the Emerald City” and that it is “probably one of the most convenient hotel around Suzhou New District.” The services were noted as being “good” and the overall condition of the resort and rooms were satisfactory in general. The breakfast was mentioned as being “decent” and “very basic” by the majority of guests.

Guests have described their stay at Somerset Emerald City Suzhou as being “Superb”, “Exceptional” and “Pleasant.” Though some confessed to having experienced some difficulty in finding the property while others mentioned that they were not very pleased with the offerings in the rooms and the size of it is said to be very small. The facilities at the property have satisfied most guests. The staff are said to be thoughtful and friendly at all times but a few reviews reveal that the staff were not very kind at all. It appears that guests feel that the property is well suited for both long and short term stays.

Many guests who have enjoyed accommodation in the recent past at Somerset Emerald City Suzhou have commented positively on the spacious rooms which offer several convenient amenities, including a kitchen, refrigerator, washing machine and a microwave, which have all contrived to create a comfortable vacation. The location has also proven to be a positive point with the hotel to many while the staff has also been commended several times for their courtesy and friendliness. It is a hotel that has been described as one being more suitable to business travelers.