Somerset Garden City Shenzhen is described by the guests who have stayed there recently as a hotel that has large, spacious rooms which are very well equipped with modern amenities including a kitchenette and a washing machine. Somerset Garden City Shenzhen is also a hotel that is considered to offer great value for money. The staff of the hotel has received mixed reviews. While many of them have mentioned their helpfulness and courtesy positively, some others have commented on the difficulty some of them face in communicating in English, which they have also noted is a minor issue. With a mall, Walmart Store and Starbucks close by, the location of the hotel is also mentioned well in the positive reviews. However several guests have had negative experiences with the internet connection as well as internet blocking.