The guests who stayed at Somerset Grand Citra Jakarta commented on their stay at the property as “very good” and “excellent”. The property was said to be located “adjacent to Lotte Avenue Mall”. The rooms of the property were said to be “spacious”, “very convenient” and “comfortable” with “great” amenities. The staff of the property was admired for their “very nice” and “friendly” customer service. The hotel was said to be complemented with an “extremely huge” swimming pool and “good restaurants”. Overall, the guests have stated that their stay at Somerset Grand Citra Jakarta was “safe and secure” and recommend it for a “good stay”.

As cited by a majority of visitors, the property of Somerset Grand Citra’s location “is their biggest asset, stand in the middle of major shopping malls and restaurants which are in walking distances but the traffic during the rush hour is bad.” Somerset Grand Citra was found by most visitors to be “with excellent staff” although some guests had complained about its cleanliness and amenities. The rooms were found to be “huge with a kitchen, laundry room with a washing machine and detergent provided; overall it’s a vast area exceeding our expectations.” Most visitors had also mentioned that “it has a nice ambiance, good for big groups and is a great place to stay where you can feel like home.”

It appears that guests have paid special interest to the location of Somerset Grand Citra Jakarta as most comments have centered on the fact that it is found in close proximity to a number of coffee shops, shopping malls, and restaurants. However, some feel that the property requires renovating and a massive upgrade. A few residents have compared the experience of staying with that of being at other Somerset properties and have found the quality here is not up to the desired standard. Breakfast is said to be “pretty bad.” In general, the staff here have received favorable comments though the level of housekeeping could be improved. Overall guests have enjoyed their time here but state that some of the basic facilities, especially those in the rooms require urgent attention.

Somerset Grand Citra Jakarta is a hotel that receives mixed reviews by guests who have stayed at the hotel in the recent past. The condition of the hotel is not appreciated by some guests while most have found that inspite of the fact that the building is old, the rooms are very clean and spacious. The location of the hotel which gives easy access to malls and restaurants of the city is also one of the highlights of the positive experience here.