Those who stayed at Somerset Xu Hui Shanghai commented on their experience at the hotel as “best” “ever” and “perfect”. The property was said to be found at a “convenient location” with “less than five minutes walk from the Jiashan Road Metro Station”. The rooms of the property were mentioned to be “quite big”, “well appointed” and “spacious” with an “excellent equipped kitchen” and other “complete facilities”. The staff of the property was said to be “nice”, “courteous” and “helpful” when providing customer service. The property was said to be complimented with a swimming pool and a “good” gym. Overall, the guests have stated that the property is a “great” place for a “family trip” and a “good value for money”.

From those who have stayed at the Somerset Xu Hui Shanghai in the recent past, it seems that comparisons have been made regarding the overall quality of the service with the standard of breakfast here as the latter has not satisfied the residents. The size of the rooms have been commended whilst the beds and Wi-Fi connectivity have pleased most guests. The choice of TV channels is mentioned as being good. Overall the in-room facilities have been the subject of favourable feedback. The price has been highlighted with a majority saying it was quite reasonable. The front lobby area is said to be beautiful and inviting. A few reviews reveal that residents would always return to the property in the future.

This hotel is one that has received positive feedback mainly due to the great location it enjoys within the city, which gives ease access to the Metro as well as many shops and eateries. It is also considered to be one that offers great value for money as well. The staff as well as the service has been repeatedly appreciated by the guests. However negative comments have been made on the breakfast menu while some have also had issues with the renovation work that has started.