Most of the reviews on Somerset ZhongGuanCun have focused on the fact that the property was well suited for travellers arriving in Beijing with family. The rooms are said to be well kept while the interiors have received a considerable amount of good feedback. The garden views from the rooms have been appreciated. The hotel staff has been commented on in a positive manner. The indoor swimming pool is looked at one of the positives of staying at this hotel apartment in Beijing. Food and beverage have been at the centre of negative comments with some guests not very pleased with the breakfast spread. The location being a mere 4 minutes walk to the local subway is mentioned.

Many guests who have stayed at this hotel have commented positively on several aspects which include the location as well as the service. Staff of the hotel is mentioned quite positively as well. The spacious apartments have been described as clean, stylish and quite modern and it is evident that the equipment in the apartments that include the kitchenette have been very well received as well. However certain guests have experienced hassle trying to locate the hotel in the city.