Previous guests at Citadines Ashley Hong Kong have stated that the location of the serviced apartments was favorable as it was situated very close to landmarks such as the Hong Kong Exhibition Center, Shopping Center and the MTR. Rooms of the establishment are described as being very comfortable, clean and spacious. They are said to be furnished with a well-equipped kitchenette, A few guests have remarked that the beds were not comfortable. Facilities at the hotel such as WiFi are stated as being ‘awesome’. Though rooms were said to be cleaned daily and amenities replenished daily; a few visitors have said that room service was ‘terrible’. Guests say that checking in had been ‘a breeze’. Though at a few incidents the staff were said to be not that helpful, overall, visitors have described the staff at Citadines Ashley Hong Kong as being obliging and generally responsive to queries and requests.

Citadines Ashely Hong Kong is a hotel that has received mixed reviews from guests. While almost all the guests have commented the ease of travelling around the city given the centralized location the hotel enjoys, with the shopping district and MRT close by, many have found the rooms and the bathrooms of the hotel to be too small. The free Wifi seems to be one of the popular features of the hotel, while the cleanliness of the hotel is also greatly appreciated, although certain guests have also mentioned that the place seems to be a little worn out. Staff of the hotel has also received both positive and negative reviews from many guests.

Staff at the Citadines Ashely Hong Kong are described as “kind” and helpful” with their service being praised by a majority of guests. Some believe that the hotel was not managed properly. The close proximity to amenities and transportation facilities such as the MTR has been appreciated. Accommodation is portrayed as “great.” The bathrooms are said to be clean. There has been mixed feedback in terms of the property with some of the view that it required an upgrade while others expressed satisfaction that it was a “home away from home.” However it was noted that guests were not too pleased that it took time for the air con to take effect.