The staff at the Cosmopolitan Hotel Hong Kong have been praised for their level of service and commitment. The hotel is mentioned as being very comfortable and the in-house restaurant an excellent facility to dine at. Room service is said to be poor. Guests have been happy with the state of the rooms commenting that they were clean and new. Room checkouts are said to have created a few delays. The current renovations have not satisfied guests. The lack of Wi-Fi usage in rooms has been looked down upon. The free 3G phone provided to each guest by the hotel has been appreciated. By and large mixed reviews can be seen on the guests’ experience of being here.

The location of the Cosmopolitan Hotel Hong Kong has satisfied guests as it is found ideally situated near local restaurants. The rooms have been spoke of in a positive manner with the beds and bathrooms receiving largely good comments while the storage space has been well received. However the shuttle service is said to be unreliable. The in-house restaurant has been described as featuring a more than decent enough spread of food. The hotel staff has received mixed reviews on how they have served guests. The free phone provided as well as the 3G internet facility have made every guest happy. Guests say that they would recommend the hotel to others as well though some were of the view that based on what was offered and how they were treated that they would not return to the hotel in the future.

The cleanliness and comfort factor of the rooms at the Cosmopolitan Hotel Hong Kong has been one of the notable remarks made. The walking distance to nearby shops and restaurants has been to the satisfaction of most guests. However the fact that some rooms were facing a cemetery was not appreciated while the hassle of hailing taxis has been mentioned in a few reviews. Some have said that the hotel is overpriced and the views from the rooms not very nice. The reception as well as the security staff have been praised for their attentiveness and dedication. Also some guests are of the view that they would not stay here again.

The room upgrades, breakfast, prompt staff service and breakfast were some of the features of the Cosmopolitan Hotel Hong Kong that were praised by those who had been there recently. The convenient access from to the hotel to the nearby Wan Chai area has been appreciated in some of the reviews. The pillows and bedding in general has been to the satisfaction of visitors while the air conditioning has been spoken of well. Amongst the services on offer, the free mobile phone provided has been singled out as being one of the value additions of staying at the hotel. Also the price factor has received positive and favourable feedback. The hotel is said to offer comfortable stays to those visiting Hong Kong for whatever reason. However there have been a few guests who have complained that the property was average and was not up to their expectations.

Most guests who had stayed on business at the Cosmopolitan Hotel Hong Kong have expressed satisfaction over the free shuttle bus service that the hotel provides. It must be pointed out that the rooms at the hotel have received mixed reviews with some guests of the view that they were small and dark while others mentioned that they were large and well appointed. Room service has been commented on positively. The upgrade in various services such as 3G internet and free IDD has pleased a majority of residents. The hotel is said to be a good choice when travelling in Hong Kong with young children. The convenient access to Causeway Bay and its numerous shops and restaurants has been spoken of. However the present refurbishments done to the hotel have been commented on in a negative way as guests say that it hinders their movements within the hotel.