Most of the features and facilities ranging from the rooms to food catering have pleased guests who were at the Cosmo Hotel Hong Kong. Being close to Causeway Bay, the location of the hotel has been commended while the staff have been described as being professional and helpful. The shuttle service too has been praised more often than not. However it is noted that the functioning of the lifts has been criticized. Cleanliness is pointed out as one of positives of staying here. Some have said that their stay was average while others are of the view that the hotel exceeded their every expectation. A few comments on the size of the rooms not justifying the amount paid were also noted.

When observing the guest reviews taken on the Cosmo Hotel Hong Kong, most residents have described their stay as being wonderful, good and pleasant. The service on arrival is said to be helpful and excellent though there were a few negative comments given on the room service. Mixed reviews can also be seen on the staff and their service. The beds and pillows in the rooms have not been received too well. The hotel is said to be well maintained with cleanliness being highlighted throughout most reviews. The food catering has pleased guests while free shuttle service has been commended. The free phone and bottles of water in the room are seen as some of the positives of staying here. The location is mentioned as being okay. Overall guests have enjoyed their time here though there were some negative aspects that were spoken of.

A majority of guests who had stayed at the Cosmo Hotel Hong Kong had appreciated the location of the hotel. The state of the rooms have satisfied residents though it was common notice that they had been described as being small and tiny. The staff is mentioned as being nice and friendly while the hotel itself is said to be clean and cosy. The shuttle service is seen as one of the value additions of being here. Overall the hotel service has pleased most guests. Also the facilities in general have been commended with the smartphone and high-speed internet facility in every room receiving plenty of positive feedback. It has to be pointed out that guests have said that there was nothing much to complain about during their time at the hotel.

The location of Cosmo Hotel Hong Kong is said to be convenient while guests have been particularly pleased with the state of the facilities on offer here. The staff is said to be helpful at all times, especially the concierge. Mixed reviews can be seen on the rooms with some guests not very happy with the size. However some have commented positively on the comfort factor. The restaurant as well as the free phone service is seen as some of the positives of staying at the hotel. The hotel’s shuttle bus service continues to receive good responses from those who have made use of it during their time. Further the views from the rooms on the top floor have been appreciated. Overall there seems to be favourable feedback regarding the hotel’s service though some have expressed concern that they would not recommend the property to future visitors.

Amongst the facilities commended at Cosmo Hotel Hong Kong, the breakfast buffet was one since guests found that the variety provided was extensive. The location being in central Hong Kong has been commented on in a positive way while the accessibility to the nearest MTR station has been highlighted. The reception staff in particular has been praised for their attentive service and friendliness. Rooms are mentioned as small and comfortable though the state of the furniture has been described as being quite old. The shuttle bus service offered by the hotel is said to be an excellent mode of transport. The free Wi-Fi and overseas call options are said to be some of the positives of residing here. Most guests say that the hotel is a good example of a 4 star hotel as almost all facilities and amenities have been to their liking.