Those who stayed at Somerset Vientiane commented on their stay at the property as “excellent”, “great” and “impressive”. The guests further commented on the property as “nice” and “pleasant apartments”. The property was said to be located “close to Riverside” with “easy walking distance to the centre of the town”. The rooms of the property were mentioned to be “well maintained”, “spacious” and “very clean” with “modern” facilities and “great” view of the pool. The staff of the property was appreciated for their “very friendly”, “polite”, “attentive” and “helpful” customer service. The property was commended for providing “great security”, “well-maintained laundry facilities”, “prompt and efficient” airport pick up services and a “nice pool”. Overall, the guests stated that the time spent at the property was the “best”.

The standard of service at Somerset Vientiane has satisfied a majority of its residents in recent times. In particular business travelers have expressed an interest in staying here. From the facilities available, the tennis court and swimming pool have been commended though the equipment at the gym has been labeled “old.” Rooms are mentioned as modern and comfortable. However, some negative comments can be seen on how the staff performs their duties with some guests saying that they had forgotten to pick them up from the airport. Even those at the reception have not pleased most guests. The way by which the check-in and check-out services was handled has been the subject of favorable feedback.